VIP Upgrade Program
Our exclusive VIP-Upgrade subscription gives you an All-Access Pass to new versions (major updates) and new general feature additions (minor updates) as well as maintenance releases and bug fixes for as long as you are a subscriber in good standing. Our VIP Upgrade program replaces the discontinued Maintenance program.
Request a Quote for details and special VIP pricing.
Benefits of VIP Program
In addition to being the first to receive new cutting-edge features* or major new version releases as soon as they become available, VIP Members receive these additional benefits:
- Most current software version (product level specific)...
- Upgrades to new releases
- New general feature additions
- Maintenance releases
- Bug fixes
- Discounted rate on engineering support
- Printed and digital copies of all relevant manuals
- Licensing and installation support
- 24/7 access to online technical support (knowledge base)
- Telephone-based technical support (during regular office hours)
- Email-based technical support
- Discounts on short courses/online training packages
*For your currently licensed products and authorization levels only.
- Engineering Support
Engineering Support is considered as support that falls outside the scope of our complimentary Technical Support. Engineering Support includes the following:
- Numerical model troubleshooting
- Interpretation of model results
- Model Conceptualization (assistance with engineering theory and SVOffice modeling techniques)
Per Incident Support
- Quote per Incident will be provided at a rate of 0/hour (Minimum charge 1 hour)
Find more information about our Engineering and Consulting Support.